How can I help you?
This guide answers the most common Lumia AI questions about setup, content creation, subscriptions, and privacy controls.
Last updated: March 18, 2026
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Self-service help
Use this page for common product and account questions.
Topics
Setup to billing
Covers onboarding, AI outputs, payments, privacy, and troubleshooting.
Escalation
Support email
If the issue needs account access, contact support directly.
Table of contents
Need a direct answer?
For legal, billing, privacy or account questions, contact our team and include the email linked to your Lumia AI account.
1. Getting started
Start small and verify your setup.
- Create an account with a supported sign-in method and keep your profile data accurate.
- Start with a small set of flashcards or one book before scaling up.
- If you use AI-powered generation, review the first outputs before relying on them.
2. Working with AI-generated content
AI can accelerate your workflow, but you still need to review it.
- Check dates, names, formulas, and definitions before treating generated content as correct.
- Do not upload confidential or third-party material if you do not have rights to process it.
- Treat generated flashcards as drafts and improve wording, difficulty, and accuracy manually.
3. Organizing study material
Smaller, clearer inputs usually produce better outputs.
Lumia AI works best when books and flashcards are grouped by clear topics, consistent difficulty ranges, and concise prompts. Large uploads or very broad prompts often need more revision.
4. Subscriptions and cancellations
Cancel recurring billing through the same channel used to buy.
- Web subscription: manage cancellation and billing questions through Lumia AI support and Paddle-linked workflows.
- Apple App Store or Google Play subscription: manage renewals, cancellations, and most refunds directly through the relevant store account.
- If access does not update after a successful payment or cancellation, contact support with your purchase identifier.
5. Privacy and troubleshooting
Most account-control issues can be handled with support.
For account deletion, privacy requests, or policy questions, email koodi@koodi.com.co. Do not send passwords or sensitive payment credentials by email.
- Confirm you are signing in with the same email or provider used to create the account.
- Refresh the session, update the app, or try another browser or network if the issue appears device-specific.
- Capture screenshots, timestamps, and reproduction steps before contacting support.